Retail Store Purchase - Exchange Policy

Can I exchange a product purchased from a SKECHERS retail store?

Yes. Original price items may be exchanged within 7 days from the date of purchase, subject to the conditions below.

Original Price Items

You may exchange your item if:

• The product is in new, unworn, and resellable condition.
• All original packaging, accessories, and merchandise tags are intact.
• You present the original purchase receipt.
• The exchange is made at the same SKECHERS store concept where the item was purchased (e.g. Outlet Store purchases can only be exchanged at another Outlet Store).

Exchange Terms & Conditions

• Cash refunds are not permitted.
• Exchanges are subject to stock availability.
• If the replacement item is of a higher value, you will need to pay the price difference.
• If the replacement item is of a lower value, no refund or store credit will be provided.
• Products that have been worn, washed, damaged, or altered are not eligible for exchange.

Promotional & Discounted Items

Items purchased at a promotional or discounted price are not eligible for exchange.

Please ensure you have selected the correct size, colour, and style before completing your purchase.

Need Further Assistance?

If you have any questions or believe your case requires further review, please contact our Customer Support team via Live Chat or email at inquiry@skechersmal.com.

To help us assist you, please provide:

• A copy of your purchase receipt.
• Photos of the shoes (front, back, both sides, and outsole).
• A photo of the shoe box (if available).

Our team will review your request and advise you on the available options.

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