I have a product quality concern with my Skechers shoes, what should i do?

Created by Skecher Customer Support, Modified on Wed, 1 Jun, 2022 at 12:23 PM by Skecher Customer Support

At Skechers we want you to feel confident standing behind our products, and we understand that an important part of that is developing quality products that you would expect from our company.


Our customer service team can be reached via live chat & email.

Skechers Enquiry : inquiry@skechersmal.com


Please include the following information:

1. Your contact information (name, phone number, email address)

2. Copy of the Original Receipt

3. Photos of the product (top view, side view, outsole and affected/defective area)

4. The model number (indicated on the inside of shoe near the tongue or collar area)


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